Vida Integrates OpenAI's Realtime Speech-to-Speech API

Vida, a provider of advanced artificial intelligence voice solutions for telecom providers and SMBs, has integrated OpenAI's Realtime API speech-to-speech technology.

Similar to ChatGPT's new Advanced Voice Mode, Vida's AI voice agents redefine customer experience standards with automatic interruption handling and emotionally expressive conversations, complete with tone modulation and even laughter.

The integration also adds multilingual capabilities, accommodating English, Spanish, French, German, Italian, Swedish, Russian, Czech, Greek, Turkish, Arabic, Hebrew, Hindi, Chinese (Mandarin and Cantonese), Japanese, Korean, Thai, Indonesian, and many other languages.

"Vida is transforming customer service into a true growth engine. By delivering emotionally expressive, multilingual conversations, our AI agents foster trust and deeper engagement, driving customer satisfaction and loyalty," said Lyle Pratt, CEO of Vida, in a statement. "This new integration with OpenAI's Realtime API demonstrates our proactive approach to AI adoption and innovation. We provide our clients with the latest voice AI technologies, ensuring they stay ahead in delivering exceptional customer experiences."