VOX Network Solutions Launches VOXCare Platinum Support for Microsoft Lync
VOX Network Solutions, a provider of collaboration solutions and services for the enterprise market, announced the launch of VOXCare Platinum Support to deliver proactive managed services that keep Microsoft Lync Voice platform and other Microsoft voice applications running at optimal effectiveness and efficiency.
With the launch of VOXCare Platinum Support, VOX is one of the first partners certified by Microsoft to provide premier support for Lync Server 2010, with direct access to Microsoft Premier Escalation Engineers and Tier 3 Support as needed, enabling VOX to provide the highest level of customer support.
VOX will support advanced Microsoft Lync Applications including:
- Globally dispersed, highly available infrastructures serving thousands of users for voice
- Instant messaging, presence, and conferencing
- Mobile or remote workforces
- Complex multivendor PBX integration
- Conferencing solutions, including third-party interoperability
- Upgrades and migrations
"Designation as a Microsoft-Certified Premier Support provider for Lync demonstrates VOX's commitment to customer satisfaction," Scott Landis, VOX president and CEO, said in a statement. "Customers are demanding the same level of proactive monitoring and 24X7 maintenance for next generation Microsoft voice applications that they enjoyed with their traditional PBX. Our VOXCare Platinum Support plan addresses this need."