TuVox Launches TuVox 2 CVR

SAVANNAH, GA - TuVox, a developer of Conversational Voice Response (CVR) technology for call centers, announced the release of its latest solution, TuVox 2 CVR. The announcement was made at the annual conference of the Service Support and Professionals Association. The TuVox 2 CVR enables call centers to automate calls ranging from transactional calls to more complex informational calls. CVR is an approach to building speech automation that enables:
- Creation of call routing dialogues to get callers to the best resource whether live or automated quickly and without resorting to layers of touch-tone menus;
- Product documentation and knowledge bases to be turned into conversational, informational and customer support applications;
- Integration between the CVR and the live agent;
- Reporting that covers many aspects of the call, from why they called to how long (if at all) they spent with the live agent. The TuVox CVR system is deployed in the technical support call centers of Handspring Inc., a provider of personal communications and handheld computing systems; and Activision, a games publisher. Both of these CVR applications feature a speech based diagnosis and troubleshooting capability that takes callers through step-by-step resolutions. The entire deployment of the Activision CVR system - from start to finish - was done in three weeks. Commenting on his decision to choose TuVox, Jim Summers, Activision's VP of Customer Support, stated recently that his company "has found the TuVox CVR to be very effective in getting customers quicker answers to their problems." Availability

TuVox 2 CVR will be available in Q4 2002. TuVox 2 CVR applications are available for premise-based installation or through TuVox partners as a hosted service. Businesses can purchase the entire system or choose sets of components to run on existing platforms.