TuVox Expands Its Hosted Speech Application Offering

CUPERTINO, Calif. - TuVox is expanding its speech application hosting capabilities beyond North America into Europe and APAC.  The company is also making financial investments in new On Demand product offerings.  Over the past few months TuVox has acquired a number of new customers who have selected its hosted speech applications, such as: Action Performance, Del Monte, Gateway and U.S. Tennis Association.

TuVox has partnered with key companies, including Tellme Networks, Inc. to add their network services as an option for TuVox On Demand applications.  Now TuVox customers can choose to deploy their speech applications on Tellme's platform. The new On Demand product offering will provide an integrated customer support center and a Web Portal, enabling TuVox customers to manage, update and change key aspects of the caller experience.

TuVox On Demand includes hosting facilities provided by TuVox and partners such as Tellme and Convergys Corporation delivering application monitoring and support. TuVox hosting offers virtual call center functionality in partnership with Genesys including routing across multiple call centers and agent screen-pop.

TuVox's VoiceXML architecture allows applications to be deployed without requiring a TuVox server runtime component.

"Valentine's Day is one of the busiest days of the year for 1-800-FLOWERS," said Lou Orsi, director of vendor relations and strategic projects at 1-800-FLOWERS.  "This year, we set an all-time record for the number of calls automated by TuVox speech applications for 1-800-FLOWERS: the application handled over 150,000 calls in one day, balanced across two TuVox hosting facilities."

"Companies need to have a range of deployment options available to them for speech applications and to be able to smoothly migrate from one to another as their needs and constraints evolve," said Steve Cramoysan, research director at Gartner.