Tremco Purchases Speech-Enabled Software Solution to Aid Field Service Technicians

Tremco selected Datria, a supplier of configurable packaged speech-enabled mobility solutions for field service and asset management. A service provider for commercial roofing, Tremco will rollout Datria Ticket Management 4.0 to 400 technicians and managers initially, allowing them to use the speech recognition properties to share and receive data from SAP applications for service orders and time management.

"We're counting on Datria's mobility solution to enable our field workers through speech and provide a smooth transition along with user acceptance of the changes our forthcoming upgrade to SAP R3, ECC 6.0 will bring," said Walt Compernolle, director of field operations, Tremco. "This solution was chosen because it was more cost-effective than any device-based solution we investigated during the selection process and Tremco is expecting a full return on our investment in six months or less."

Field technicians will use Datria Ticket Management to communicate with Tremco's existing service management solutions from SAP. They will use their cell phones to connect directly to SAP, and the Datria mobility solution interviews them about their work, their schedule, materials used, etc. The technicians will respond in natural language, with Ticket Management converting the conversation to data and updating SAP. Ticket Management can also read SAP data, convert the data to speech, and deliver the required information telephonically to the field organization. Tremco plans for Ticket Management to pass on lead and up-sell information to its sales organization as well.

The Datria speech-enabled solution will also interact with SAP modules for financials travel management for expense reporting and materials management for reporting of parts usage and logistics information. Datria Ticket Management runs on the Genesys VoiceGenie version 7 platform and is SAP powered by Netweaver certified.