Touchcast Launches ManualGPT

Touchcast, a metaverse company, has launched ManualGPT for creating GPT-powered handbooks with text-to-speech.

ManualGPT integrates Microsoft Azure AI capabilities, including text-to-speech, allowing organizations to take any product or service guide and make it conversational using Touchcast's AI semantic search engine and Generative Pre-trained Transformer (GPT) technology, an autoregressive language model that uses deep learning to produce human-like text and answer complex questions in a conversational style.

"We are thrilled to announce the launch of ManualGPT, which represents a major step forward in the way automotive companies can simplify the customer experience and make it easier and more intuitive," said Edo Segal, founder and CEO of Touchcast, in a statement. "Thanks to our collaboration with Microsoft, we've been able to re-imagine the entire customer journey inside the metaverse, and combine a digital-first experience with the personal touch of a human concierge. By harnessing the power of GPT-3, combined with our proprietary semantic search engine, car companies can now equip consumers with the information they need, when they need it, and in any language, without requiring them to browse through hundreds of pages."

Coupled with Touchcast's metaverse experience, automotive customers can meet synthetic agents with instant access to all the knowledge surrounding the vehicle, conduct a natural, organic conversation with them, and get all their questions answered at any point in their journey, from learning about the car, financing, and after-sales servicing and support, even while they're in their car.

"The AI revolution and the emergence of large language models such as GPT-3 have made knowledge retrieval easier than ever," said Dominik Wee, corporate vice president for the manufacturing and mobility industry at Microsoft, in a statement. "ManualGPT allows companies to put that experience into practice by automatically converting their massive manuals into a seamless conversational interface."