Time Warner Cable Expands Relationship With Convergys

CINCINNATI - Time Warner Cable expanded its software licensing agreement with Convergys Corporation. Under terms of the agreement, Time Warner Cable is expanding its billing software agreement to include a license for Infinys™, Convergys' modular, convergent business support system software. Additionally, Convergys will provide services including implementation, integration, and systems migration work, in support of Time Warner Cable's existing billing software.

Time Warner Cable serves 10.9 million customers. Convergys currently supports 20 of Time Warner Cable's 31 divisions with its convergent ICOMS software that provides customer management and billing support for the company's cable television, broadband Internet access, and cable telephony services. Convergys also provides services to Time Warner Cable including data center and disaster recovery consulting.

"Convergys' future product roadmap for Infinys, and its professional consulting services, will provide Time Warner Cable with the ability to expand our bundled service offerings like cable telephony more efficiently and effectively," said Frank Boncimino, senior vice president and chief information officer of Time Warner Cable.