The Philadelphia Police Department Selects NICE Solutions

RA'ANANA, Israel - The Philadelphia Police Department (PD) has selected NICE to capture and analyze its emergency communications. The implementation of the NICE solution is part of an upgrade of the Philadelphia PD 911 center, the main PSAP (Public Safety Answering Point) for the City of Philadelphia.

The Philadelphia Police Department opted to replace its legacy Dictaphone system with NICE's solutions for the reconstruction, analysis and distribution of First Responder communications.

Sgt. Greg Masi, technical supervisor for the Philadelphia PD Communications Division, comments, "The NICE solution offers us state-of-the-art trunked radio capture, and advanced Scenario Replay software for reconstructing events and deriving insight from both 911 and radio communications. Without a doubt, NICE definitely had a leading edge in this area."

"Pennsylvania state law mandates that we capture communications 365 days a year 24 hours a day with no failures," said Masi.