Teladoc Expands Voice Partnership with Microsoft

The Teladoc Health Medical Group, a telehealth company, has expanded its partnership with Microsoft to integrate artificial intelligence and ambient clinical documentation technology into its Solo virtual care platform.

Teladoc is now leveraging technology from Microsoft and Nuance Communications to incorporate Azure OpenAI Service, Azure Cognitive Services, and the Nuance Dragon Ambient eXperience (DAX) into its virtual care solution for hospitals and health systems. The goal is to automate clinical note-taking during both virtual and in-patient care, streamlining the documentation process.

Teladoc Health Medical Group will also use Nuance DAX Express , an AI-powered clinical documentation application that combines Nuance's conversational and ambient AI with GPT4 in the Azure OpenAI Service. This will allow reporting of encounters to other virtual and community-based clinicians to better coordinate care.

"Administrative burden and staff shortages are major reasons why clinicians are leaving the profession," said Dr. Vidya Raman-Tangella, chief medical officer of Teladoc Health, in a statement. "We are focused on using AI to reassert and build the doctor-patient relationship at a time when technology frequently does the opposite. We are proud to partner with Microsoft and Nuance to break new ground."

"Adding Nuance DAX and DAX Express into the Teladoc Health ecosystem represents the type of collaborative innovation needed to serve the rapidly changing needs of clinicians and patients across the care continuum," said Diana Nole, executive vice president and general manager of healthcare at Nuance, a Microsoft company, in a statement. "It addresses the pressing challenge of reducing clinicians' administrative workloads in some of the most demanding and dynamic care environments in healthcare. Moreover, it combines the efficiency and advanced power of conversational, ambient, and generative AI to give physicians the tools and information they need to provide timely, high-quality, reassuring, and personalized care in any location, especially in urgent and virtual care circumstances when patients need it the most."