Syntellect's Vista Technology Selected by East Coast Bank

PHOENIX, AZ - Syntellect Inc., a division of Enghouse Systems Limited (TSX: ESL) announced that a major regional bank has selected Syntellect's Vista technology to run the customer self-service solutions for its two call centers. The order is reported by Syntellect to be valued at approximately $500,000.

As the result of a recent acquisition, this East coast bank needed to consolidate existing IVR systems at its various call center locations, as well as replace some of its aging proprietary systems. The bank required a standards-based solution that would leverage its staff of Java developers to create and deploy self-service applications on the selected platform, as well as support future self-service initiatives. A decision was made to update all existing IVR systems with Syntellect's Vista platform.

"This bank is a prime example of how enterprises are increasingly seeing the value of open standards technology, as well as the advantages of flexible technologies like Vista that support self sufficiency," said Steve Dodenhoff, president, Syntellect. "We are pleased that this financial services institution, one of the foremost in the region, chose Syntellect to help them in achieving their customer service goals."