Syntellect Opens Additional Data Center

PHOENIX - Syntellect's new Phoenix Data Center is fully operational.

The addition of the Phoenix Data Center enhances Syntellect's Hosted Services Group capability to provide managed IVR and contact center solutions as well as disaster recovery and avoidance services for their premise-based IVR and contact center customers.

Companies such as Dominos Pizza, Hallmark Cards, Estee Lauder, and Dade Behring are outsourcing the management and hosting of their business-critical IVR systems to Syntellect.

The new Data Center also provides the location for providing disaster recovery solutions for companies such as Delta Dental Plans of California and Bank of Hawaii. For these companies, Syntellect provides hot backup capability for their premise-based Syntellect solutions in the event that a disaster cripples their data operations. According to Nancy Jamison, principal analyst at Jamison Consulting, "The ability to provide rapid business resumption services is imperative to business continuity planning, as every hour of downtime can cost thousands of dollars and further degrade productivity. The additional Data Center coupled with Syntellect's High Availability Consulting Services practice, will enable Syntellect even greater resources in helping companies to design an effective business continuity strategy for their contact center operations."