SoundHound Enhances Dynamic Drive-Thru

SoundHound AI, a voice artificial intelligence provider, has enhanced its Dynamic Drive-Thru solution's accuracy and speed, and added seamless omnichannel ordering. Now, restaurants can extend their AI automation beyond the drive-thru to include Call-to-Order, Text-to-Order, Scan-to-Order, and In-Car Voice Ordering.

SoundHound's Dynamic Drive-Thru delivers a solution with the following:

• Polaris Advanced Speech Recognition Model, SoundHound's multimodal, multilingual foundation model that automates drive-thrus.
• Omnichannel AI-Powered Ordering, extending AI-powered automation beyond the drive-thru to Call-to-Order, Text-to-Order, Scan-to-Order, In-Car Voice Ordering, and kiosks.
• Fully Autonomous Voice Generative AI for order processing and backup support when necessary for escalations.
• AI-Driven Upselling.
• Smart Lane Technology that enables pre-ordering via call, text, or scan before customers reach the window.
• Advanced Analytics and Insights to optimize performance and improve customer interactions.
• Multilingual Support with AI-driven language adaptability.

"AI in restaurants is no longer optional; it's the new standard. The future is omnichannel, and our advanced platform gives restaurants the flexibility to integrate automation across every customer touchpoint," said James Hom, chief product officer of SoundHound AI, in a statement. "With over two decades of AI expertise and data, SoundHound has developed the most advanced and comprehensive solution that not only works for the drive-thru but seamlessly integrates across all ordering channels."