San Diego Land Use & Environmental Group Selects Self-Service Voice Applications from Gold Systems

BOULDER, Colo. - The San Diego Land Use and Environmental Group (LUEG) has deployed a series of self-service speech automation applications from Gold Systems®.

Using the Cisco IP-IVR platform, Gold Systems developed four voice recognition applications for the San Diego LUEG.

Users of the new San Diego LUEG system can acquire zoning, land variance and plot information, apply for building permits as well as schedule, cancel or get status on building inspections. In addition, callers have access to general information such as location, hours of operation, directions and other general questions. Gold Systems' Vonetix™ product and applications match customer's voice requests made through the IVR system and accesses data in the LUEG's KIVA database via the Vonetix Document Plug-In.

In addition to an improved customer interface, this solution offers enhanced reporting capabilities (i.e. total number of calls, average calls per hour, peak calls per hour, peak hour and call duration, etc.).