SIVOX Announces RealCall 4.0 Contact Center Training Suite

LOMBARD, /> Ill. - Sivox Technologies Inc. announced the release of SIVOX RealCall 4.0 Enterprise. Among the latest improvements to the SIVOX RealCall training suite are remote training access, enterprise application suite support and more flexible corporate pricing options.

The latest version of SIVOX RealCall now supports remote agents with its remote training feature. Agents in the field install the client software from a CD or from a secure Web site, enter their username and password, and are ready to begin their own contact center training program. The remote training module supports all the features and functions of the network-based SIVOX RealCall, such as real-time coaching, voice recording and agent grading and reports.

SIVOX RealCall version 4.0 Enterprise has been re-engineered to provide a platform for future training suite applications. In the following months software modules for screening potential new hires, certification and compliance testing and call center data mining will be introduced. The SIVOX RealCall platform has evolved with its support of AICC and SCORM [Sharable Content Object Reference Module] for further integration with third party Learning Management Systems. In addition to previous support for Windows and Solaris, SIVOX now supports additional platforms including Linux. For an enterprise database, customers can chose between MS SQL and Oracle.

 

With AICC and SCORM compliance, the new SIVOX RealCall 4.0 is capable of drawing on reusable courseware according to learning objectives. Integration with Learning Management Systems enables enterprise SIVOX RealCall users to use SIVOX-based simulations with externally developed learning modules. This provides distribution and tracking of users for systems that incorporate other learning content.