Rosetta Stone Signs Direct Response Contract with Convergys

CINCINNATI - Convergys Corporation signed a direct response contract with Rosetta Stone, the publisher of Rosetta Stone language-learning software.

Rosetta Stone is using Convergys to handle calls with quality agents and a routing platform that directs calls based on the campaign profile. Convergys began providing inbound customer care and sales support for Rosetta Stone in December 2006. The Convergys care solution allows the client to handle increased call volume and expand its media and marketing efforts for its Rosetta Stone language-learning software.