QBox Partners with Cognigy

QBox is partnering with Cognigy, enabling users of Cognigy's artificial intelligence platform to use QBox to improve their automated conversations by measuring natural language understanding performance for models, intents, utterances and even word influence against the three key QBox metrics of correctness, confidence, and clarity.

The Cognigy.AI platform enables enterprises to create and operate AI-powered virtual agents to automatically handle calls and chats from customers and employees. These automations support a range of enterprise functions, from customer service and IT helpdesk to operations, sales and marketing, and human resources.

The integration with QBox enables users of Cognigy's AI platform to improve their chatbot accuracy and performance in a matter of minutes and scale the domain of chatbots.

"The use of conversational AI is becoming commonplace in organisations of all sizes as they seek to continually improve customer experiences – but with an emphasis on using well-trained and intelligent chatbots," said Benoit Alvarez, chief technology officer of QBox, in a statement. "We are delighted that users of Cognigy's AI platform will now be able to utilise QBox to test, analyse, fix and scale their chatbots more efficiently than ever before, therefore deliver superior experiences for their end users."

"We are excited to see the new integration with QBox being available for our customers," said Marc Schneider, vice president of partner management at Cognigy, in a statement. "It complements Cognigy's NLU capabilities with the depth of NLU optimization expertise, which the QBox team is known for."