PolyAI Raises $50 Million

PolyAI, a provider of enterprise voice assistants, has raised $50 million in a Series C funding round backed by new investors Hedosophia, NVIDIA's NVentures, and Zendesk, with follow-on investments from Khosla Ventures, Georgian, Point72 Ventures, Sands Capital, and Passion Capital. With this raise, PolyAI has now secured more than $120 million in funding to continue redefining what's possible with voice-first, artificial intelligence-powered automation in contact centers.

PolyAI spun out of Cambridge University's Machine Intelligence Lab in 2017.

"Anyone who has ever picked up the phone to get support from their favorite brands has experienced the frustration of dealing with bad customer service. Our mission is to make every company the best version of itself in every customer interaction," PolyAI CEO and Co-Founder Nikola Mrkšic said in a statement. "This raise is a testament to the work we've put in to make that mission a reality.

"We aim to be the voice that handles, and handles well, over half of all automated customer service calls within the next five years," Mrksic added.