PolyAI Partners with OpenTable for Voice AI

PolyAI, a voice artificial intelligence solutions provider, is partnering with OpenTable, a restaurant technology provider, expanding PolyAI's guest-led voice assistants to help restaurants take reservations over the phone, answer questions, gain visibility into customer trends, and deliver on-brand experiences.

With this partnership, OpenTable's network of restaurants will be able to integrate PolyAI voice assistants, built using generative AI and spoken language technologies, to assist their diners in seamlessly booking and managing reservations over the phone, during and outside of operating hours.

Beyond managing reservations over the phone, PolyAI's guest-led voice assistants also offer operators a powerful new channel for implementing consistent brand experiences that can deliver greater personalization, more proactive revenue and upsell as well as offer new ways of collecting diner feedback and tracking customer satisfaction.

"We know how tightly restaurants manage their guest experience, and this can be even more complex for our partners doing business at scale," said Susan Lee, chief strategy officer at OpenTable, in a statement. "We have and continue to invest in technology that pushes boundaries and enhances hospitality, and our integration with PolyAI is a new way we can drive efficiencies for our restaurants and diners."

"We have extensive experience deploying voice assistants to hundreds of locations for some of the largest restaurant groups in the world, helping operators resolve up to 70 percent of calls over the phone without the need for additional staff," said Michael Chen, vice president of strategic alliances at PolyAI, in a statement. "This strong connection with the restaurant industry started right from the earliest days of PolyAI. We're thrilled to deepen that further and work with OpenTable to help even more restaurant operators attract more diners, streamline operations and maximize revenue."

Fondue restaurant Melting Pot is an early adopter in leveraging this partnership with PolyAI voice assistants rolling out to locations in Indiana, New Jersey, and New York.

"Locations can go live with a branded, pre-trained voice assistant in as few as three weeks, which for our restaurants means less time working on technology and more time taking care of our guests," said Randy Barnett, vice president of innovative technology systems and data at Melting Pot Restaurants, in a statement. "Anyone who's dined at a Melting Pot knows it's an immersive experience, and by integrating this technology our teams can spend more time delivering the perfect night out to our guests. Having PolyAI's voice assistant answer our guest calls not only offers immediate attention and resolution to those offsite guests preparing for their meal with us, it also preserves that intimate, social environment we provide for our in-house guests and team members."

OpenTable restaurants will be able to request an integration with PolyAI via its Integration Marketplace, which powers 150+ integrations.