PolyAI Accelerates Growth in AI Voice Automation in US

Following a recen $40 million funding round, conversational assistant provider PolyAI has expanded into the U.S. market and built an R&D facility in New York, focusing on U.S. customer projects and global initiatives around machine learning.

PolyAI's new U.S.-based R&D team will focus on both customer-specific development in the United States and global innovation.

"It's an incredible time to join PolyAI, with the momentum it is experiencing both in the market and its product development," said Michelle Schroeder, senior vice president of marketing at PolyAI, in a statement. "For so many businesses, achieving zero-touch resolution is a lofty and potentially fraught goal, particularly for those where conversation is the preferred method of customer communication. This is what PolyAI provides, and I look forward to continue spreading the message with the team."