Persay Releases Biometric Speaker Verification for Genesys Contact Centers

Persay presented transparent speaker verification for Genesys Contact Centers that enables multi-factor security.

The integration of Persay's FreeSpeech with Genesys's Customer Interaction Management Platform (CIMP) enables multi-factor authentication.

The verification results provided by FreeSpeech are used to manage operational risks and perform blacklist checks. FreeSpeech is a speaker verification platform that integrates with a contact center's voice and data networks and will soon support VoIP contact centers.

Persay also integrated VocalPassword with Genesys Voice Platform (GVP).

The integration of VocalPassword with GVP provides contact centers with multi-factor security for voice-driven self-service applications and contact center access.

By adding Persay's speaker verification components to the Genesys Voice Platform Studio (GVPS), VUI designers can 'drag and drop' speaker verification functionalities to their self-service applications.