Password Reset Is Nuance's Latest Offering

Nuance Communications today unveiled its Automatic Password Reset module to reduce the burden of simple tasks on IT help desks and increase employee productivity across the enterprise.

Password changes within an organization account for the majority of calls into a help desk, costing approximately $10 to $20 per call on average, according to analyst firm Gartner. When employees have issues remembering or resetting passwords, it produces a bottleneck as call after call for help from employees come in to access email, voicemail and a host of critical applications. 
 
With Nuance’s Automatic Password Reset, employees can reset security passwords for any networked device or application simply by using their voice and the company’s telephony system. Automatic Password Reset uses voice biometrics that securely identifies the caller in the system and allows for computer and other passwords to be changed, thereby eliminating many of the simple calls to the help desk and allowing them to focus on more complex issues.
 
"IT productivity is a very important issue for today’s corporate management as consumer privacy and compliance move into the spotlight and organizations are faced with ensuring employees have access to the data they need both on a personal and professional level,"  Lynda Kate Smith, vice president and general manager of the Care Business Unit at Nuance, said in a statement. "Nuance’s Automatic Password Reset module helps streamline businesses by leveraging highly-evolved voice recognition technology to ensure password reset requests are executed on the individual’s level, reducing employee’s need to contact the IT help desk."
 
The Nuance Automatic Password Reset module is part of Nuance’s Employee Productivity Suite (EPS), a host of solutions aimed at leveraging voice biometrics to make enterprises more efficient and employees more self-sufficient. EPS is based on Nuance’s SpeechAttendant solution which has more than 2,000 deployments worldwide. It includes Internal Dialer Automated Password Reset, Emergency Notification and SpeechAttendant. Through its Corporate Directory Interface, EPS routinely synchronizes with an organization’s corporate employee directory to ensure all employee names and extensions are continuously current and speech-enabled. Now supporting s directory listing of up to 100,000 names, EPS can be deployed as a stand-alone system or in a clustered/fault tolerant environment for increased scalability and robustness.

EPS gives companies the ability to use voice to access an employee registry, says Jeff Foley, senior manager of solutions marketing at Nuance.