Orbita Launches Solutions Center

Orbita, a provider of voice and chatbot virtual assistant solutions for healthcare, has upgraded its conversational artificial intelligence platform.

Orbita's new Solution Center is an integrated system for deploying secure, scalable omnichannel voice and chatbot virtual assistants for healthcare's digital front door. Using a modular, plug-and-play architecture, the Orbita Solution Center includes pre-built, interoperable services.

The Orbita Solution Center includes out-of-the-box solutions for voice and chatbot applications that can be integrated to support a variety of intelligent patient engagement operations, including the following:

• General and condition-specific healthcare knowledgebases and symptom checkers;
• Healthcare surveys and assessments;
• Care navigation and communication;
• Proactive outreach and communication;
• Appointment scheduling and management; and
• Population health communication.

Built on Orbita's omnichannel conversational AI platform, the Orbita Solution Center supports web and mobile web chatbots, native mobile applications (iPhone and Android), interactive voice response (IVR), social media (Facebook Messenger, WhatsApp), SMS, smart speaker platforms (Amazon Alexa and Google Home), and custom devices.

"We saw a real need in the industry to go beyond the limitations of generic chatbot platforms that lack healthcare capabilities and point solutions that lack scale and flexibility. Orbita's Solution Center is the culmination of many years of research and development and delivers on the promise of out-of-the-box solutions combined with enterprise-grade flexibility and robustness that the healthcare industry demands," said Patty Riskind, CEO of Orbita, in a statement. "We are thrilled to see the impact it is already having with our customers and partners."