Oracle Buys Telephony@Work

REDWOOD SHORES, Calif. - Oracle is expanding its CRM On Demand offerings with the acquisition of Telephony@Work, a provider of IP-based software infrastructure for hosted contact center services.

Telephony@Work's CallCenterAnywhere is a multi-channel contact center solution that provides an "out of the box" alternative to custom programming and systems integration for on demand and on-premise contact centers. Telephony@Work's multi-tenant capabilities enable compelling economies of scale that have been utilized by Fortune 100 companies and tier-1 carriers. In addition to offering CallCenterAnywhere through Oracle's Siebel Contact On Demand, the technology is also sold to end-user companies and to commercial service providers who host the technology on behalf of their corporate customers.

 

Financial details were not disclosed.