Oracle Adds Voice to Cloud Customer Experience

Oracle has added voice capabilities to the Oracle Cloud Customer Experience (CX).

Oracle Cloud Customer Experience (CX) now includes a digital assistant that allows sellers to talk to their CRM systems and use voice commands on mobile devices to create follow-up tasks, add attachments to accounts, record updates to accounts, and more. And the new Automated Digital Service provides enhanced capabilities that enable customer service teams to launch service digital assistants that can handle large volumes of complex customer issues driven by artificial intelligence, advanced knowledge management, digital assistant, and proactive guidance tools.