OnviSource Integrates Nuance Transcription Engine into Captora

OnviSource, a provider of workforce optimization (WFO), workforce management (WFM), and customer experience management (CXM) solutions, has integrated the Nuance Transcription Engine (NTE) into its Captora speech-to-text (STT) and transcription product.

Captora is now leveraging NTE to transform massive amounts of voice and audio into text for search and indexing by OnVision's text analytics.OnVision captures, unifies, and analyzes all data and media from the entire customer journey, including all systems and multichannel customer interactions. The resulting actionable knowledge and trends are then used by OnVision’s decision-making engines for automated launch of decisions and actions.

"OnviSource continuously investigates and evaluates the best STT engines available from the right partners in order to power its Captora transcription product," said Art Yri, chief technology officer at OnviSource, in a statement. "Nuance Transcription Engine was selected and integrated to power our Captora after an extensive evaluation by OnviSource due to its speed and accuracy."

"OnviSource's Captora is leveraging Nuance Transcription Engine in its analytics solutions to equip its clients with valuable insights into customer preferences and needs," said Robert Weideman, executive vice president and general manager of Nuance Enterprise, in a statement. "NTE draws upon Nuance's decades of experience in voice and language solutions to create accurate transcriptions critical to unlocking the previously unattainable data from conversational interactions."

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