Ontario Systems Uses NMS Communications' Vision VoiceXML Server

SANTA CLARA, Calif. — Ontario Systems is using NMS Communications' Vision VoiceXML server to provide features in its Verified Contacts right-party contact system.

Ontario Systems' Verified Contacts system uses dialing and interactive voice response technology to increase right-party contacts. As the predictive dialer senses an answer on an outbound call, the interactive voice response functionality uses pre-recorded messages in conjunction with the Vision server's text-to-speech technology to speak the contact's name to ask for the account holder or party responsible for the debt. With this functionality, Ontario Systems' applications can validate that the right person answered the phone.

NMS's Vision VoiceXML Server provides operators and application providers like Ontario Systems the ability to develop and deploy new voice and video applications for IP, PSTN and 3G-324M networks and assimilate new features such as text-to-speech-enabled functionality within their interactive voice response applications.