OAISYS Adds to Talkument and Tracer Call Recording Software

OAISYS, a provider of call recording and contact center management solutions, today released version 6.1 of its Talkument and Tracer software solutions.

The Talkument and Tracer solutions are compatible with IP business communications systems from Avaya, Mitel, Toshiba, ShoreTel, and others.

New features, functionality, and options delivered in version 6.1 include:

• SIP Trunk Recording--OAISYS solutions can now integrate directly with SIP trunks to record calls and capture call data, including outside party number, start time, and duration. This allows organizations to take advantage of the cost savings SIP trunking can provide. Coming soon, the next release will expand the call data capture capabilities to include details from the communications platform, such as extension participants, in addition to the SIP trunk data.
• Speech Analytics--Contact centers can export call recordings based on predefined business rules, using criteria such as call duration or agent ID, into best-of-breed speech analytics technology to analyze and isolate calls containing user-definable terms or phrases of significance to management.
• On-Demand Licensing--which enables random sampling of communications in accordance with dynamic business conditions. This improved software utilization efficiency, combined with Tracer’s employee performance evaluations, and live and auto call monitoring and reporting tools.
• Multilanguage Support--which now includes Spanish and Portuguese language packs along with the pre-existing English language pack. These initial language packs prove especially beneficial to organizations across North, Central and South America, the Caribbean, Spain and Portugal.

“This latest release of our Talkument and Tracer solutions reflects a combination of feature improvements, integrations and expanded deployment options that enable OAISYS to better address evolving market needs and unique customer requirements,” said Brian Spencer, president of OAISYS.  “We continue to rapidly identify, develop, and implement enhancements to our products that enable us to deliver the most practical, easy-to-use, and cost-effective call recording and interaction management solutions on the market.”

OAISYS is currently accepting a limited number of referrals for customers interested in participating in early-adopter field trials of the 6.1 release.