Nuance's Speech Attendant 11 Is Now Avaya-Compliant

Nuance Communications' SpeechAttendant 11,a speech-enabled auto attendant solution for corporate directories, has been deemed compliant with the open, extensible IP platform infrastructure from Avaya.

SpeechAttendant is a part of Nuance’s Employee Productivity Suite (EPS) , an integrated application suite that combines speech-enabled auto attendant and directory services to enable organizations to improve employee self-sufficiency and increase productivity, while reducing cost in the IT and telecommunication departments. In addition to Nuance’s SpeechAttendant solution, which brings the efficiency of voice access to an organization’s public telephone system, Nuance EPS includes three additional modules for enhancing organizational communications, improving business processes, and increasing employee productivity. These modules include Password Reset, Internal Dialer Module and Emergency/Event Notification.

SpeechAttendant 11 with SIP interface is now compliance-tested with Avaya Aura Communication Manager 6.0 SP1 and Avaya Aura Session Manager 6.0 SP1, and SpeechAttendant 11 with digital interface is now compliance-tested with Avaya Aura Communication Manager 6.0 SP1.

“Refined over decades of deployments, SpeechAttendant brings a level of sophistication and maturity to auto-attendants that are unrivaled in the industry,” said Dan Faulkner, vice president of enterprise products and marketing at Nuance. "The Avaya compliance program ensures a tight integration so Enterprise customers can enjoy the benefits of SpeechAttendant’s capabilities, running over economical VoIP networks with Avaya’s latest communications platform, Aura."

Nuance Communications is a member of the Avaya DevConnect program, an initiative to develop, market, and sell third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Platinum member of the program, Nuance is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab, where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.

"By participating in Avaya's compliance testing program and committing to open standards, development partners like Nuance are helping businesses get more out of their network investment," said Eric Rossman, vice president of developer relations at Avaya. "With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees."