Nuance Open Speech Attendant Solution Now Rated Avaya Compliant

Nuance Communications’ Open Speech Attendant (OSA) is now compliant with key contact center solutions from Avaya, the companies announced today.

Nuance OSA—which enables employees and customers to make contact with company staff by simply speaking a name—is also compliant with previous versions of Avaya Voice Portal (AVP) and Avaya interactive voice response (IVR) platforms.

“Now that Nuance Open Speech Attendant is Avaya compliant we believe this will help Avaya’s customers incorporate new technology more easily and cost-effectively and uncover new possibilities to extend their existing infrastructure,” writes Dan Faulkner, vice president of product management and marketing at Nuance, in an email to Speech Technology.

According to Faulkner, receiving Avaya compliance demonstrates Nuance’s dedication to its partners and the company’s commitment to standards—something he stresses will “ultimately help customers integrate new technology and optimize the value of their investments.”

As a platinum member of the Avaya DevConnect program—an initiative to develop, market, and sell third-party products that interoperate with Avaya technology—Nuance may submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. 

“By offering compliance testing to the many innovative companies like Nuance who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” Eric Rossman, vice president of developer relations and technical alliances at Avaya, said in a statement. “They are able to use unified communications to connect employees and customers to information from wherever they are, over whatever device they have available—getting more out of their multivendor network and delivering new value to their bottom line.”