Nuance Call Steering 1.0 Now Available
MENLO PARK, CA - Nuance (Nasdaq:NUAN) announced the immediate availability of Nuance Call Steering 1.0. Nuance Call Steering is a packaged speech application designed to address a multi-million dollar problem that many enterprises and telecommunications carriers face - accurately and cost-effectively routing phone calls to the correct customer care destination. Powered by Say Anything and AccuRoute, Nuance's natural language understanding technologies, Nuance Call Steering enables companies to consolidate their various customer service phone numbers to one 800-number that greets callers with "Welcome. What can I do for you today?" A caller may respond by describing their request naturally, rather than having to work through a keypad menu structure. The system can then automatically route callers to the destination best suited to their needs. Nuance Call Steering can be deployed in as little as half the time of a similar speech system built from scratch. Moreover, it enables businesses to rapidly realize a return on investment in as little as six months. Early data and projections indicate that large call centers with 50-100 million calls per year could save up to $20 million annually using Nuance Call Steering, while smaller call centers with 5 million calls per year could save up to $2 million annually. These cost savings can be generated through the improvements in customer service automation associated with the use of this application." Packaged applications such as Nuance Call Steering can dramatically speed the ROI that voice delivers," said John Shea, vice president, Product Marketing and Management, Nuance. "We are delighted to bring our first packaged application to market and look forward to developing and delivering future solutions that meet the needs of our partners and customers worldwide."Nuance Call Steering 1.0 is shipping now and pricing is available upon request. Nuance Call Steering is available directly from Nuance and through a network of certified partners.