New Avaya User Group Forms
Organization leaders announced the creation of the International Avaya Users Group (IAUG), representing all customers of Avaya products and services. The new customer-led organization combines the membership and interests of the three previous Avaya and heritage Nortel user groups, InAAU, INNUA, and INSIGHT 100. As a unified organization, IAUG will have a membership of more than 6,000 Avaya customers throughout the world.
“IAUG has a truly global reach and is positioned to advocate on behalf of Avaya customers around the world,” said Renee Seay, president of InAAU and member of the IAUG transitional board of directors. “We are poised to have a stronger customer voice than ever, and look forward to building a positive, productive relationship with Avaya.”
Avaya customers have anticipated the creation of IAUG since late last year, following Avaya’s acquisition of Nortel Enterprise Systems, a move that positioned Avaya as the global leader in communications technology. Since then, leaders of the Avaya and Nortel user groups have worked together tirelessly to establish the foundation for the new customer-focused organization.
INNUA president and IAUG transitional board member Brad Tompkins is pleased with the efforts and dialogue to establish the new user group. “Throughout this collaborative process of unifying the customer community, it has become clear that everyone involved has a deep commitment to providing a benefit for all Avaya customers, whether they’ve been Avaya users for years, or have just come into the fold,” he said. “I am confident that we are starting on the right foot.”
Until IAUG becomes fully operational in the coming months, the existing user groups will continue to represent and serve their members.
“Our user groups will provide the benefits that our members have come to expect until IAUG is open for business,” said Frank Castro, INSIGHT 100 president and IAUG transitional board member. “This is the best way to ensure that all Avaya customers receive continuous representation and service until the torch is passed.”
The transitional board of directors is confident that the organization has the structure in place to support the functions and services that Avaya users rely on. All members of InAAU, INNUA, and INSIGHT 100 will be transitioned to IAUG. In addition, transferred memberships to IAUG will last until the end of each member’s term.