NetByTel Joins Genesys Interacts Partner Program As Strategic Member

SAN FRANCISCO, CA, and BOCA RATON, FL - Genesys Telecommunications Laboratories Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), and NetByTel, announced that NetByTel has joined the Genesys Interacts Partner Program and will deliver NetByTel's portfolio of voice recognition and service solutions on the Genesys Voice Portal. By combining Genesys' software platform with NetByTel's configurable solutions, contact centers can have voice self-service solutions and the flexibility of starting as a hosted service. And because the solutions are based on VoiceXML, contact centers can choose to migrate to an on-site implementation. The alliance also brings an integration to contact centers' CTI systems, allowing the voice self-service solution to "triage" incoming calls by collecting data about the caller and their needs and then transferring the call and the data to the appropriate live agent. "We are excited about bringing together our powerful Genesys Voice Portal with NetByTel's voice self-service solutions," said Karl Holzthum, vice president of worldwide channels and alliances at Genesys. "Coupling NetByTel's experience and track record with the Genesys' voice self-service platform will prove to be a winning combination for both enterprise contact centers and callers alike." "Genesys has always been a dominant force within the contact center software space, and we are so pleased to be able to join forces with them to bring an added level of functionality and value to our joint customers," said Ken Jackowitz, senior vice president and chief customer officer. "Together, we will be able to offer the best available voice self-service solutions quickly and efficiently that delights callers, reduces operating expenses and increases revenues." The solutions will run on the OpenSpeech Recognizer software from SpeechWorks International Inc. (Nasdaq: SPWX). OpenSpeech Recognizer is an open, standards-based recognition engine.