Ness Technologies Wins IVR Contract with Bank Discount

Ness Technologies, a global provider of IT services and solutions,  has been awarded a contract from Bank Discount to deploy an interactive voice response (IVR) and speech recognition system at Israel's Bank Discount. The project will last 18 months.

The communications division of Ness Technologies' Technologies and Systems Group (Ness TSG) will provide the bank with an advanced, interactive voice response solution based on the Genesys Voice Platform (GVP), a software-based voice portal developed by Genesys Telecommunications Laboratories. In addition, the solution will include the deployment of advanced speech recognition applications which will enable users, at the first stage, to receive information about stock rates and branches' opening hours. The speech recognition will be performed using a speech recognition engine developed by Nuance Communications.

"The advanced system that was proposed by Ness enables the right integration of the various technologies that exist in the bank and complements the bank's Genesys CTI system," said Shay Vardi, Bank Discount's chief information officer. "The system will allow us to deploy new services rapidly in a short time and improve our service level."

"The selection of Ness Technologies by Bank Discount is an expression of confidence in the solution and experience offered by Ness, as well as satisfaction from the professional, efficient and reliable service provided by us to Bank Discount during the years," said Michael Zinderman, president of Ness TSG.