NarrativeDx Awarded Patent for Analyzing Voice-Based Patient Feedback

NarrativeDx, a healthcare experience insights company, has received a U.S. patent that covers the automated analysis of voice-based patient feedback collected from Amazon Alexa and Google Home.

NarrativeDx helps providers identify ongoing challenges and opportunities from experience surveys, rounding tools, and social media. U.S. patent number 10,528,671 covers NarrativeDx's technology that uses natural language processing and machine learning to understand patient feedback from a variety of sources that now include voice-based feedback, such as telephonic surveys, Amazon Alexa, and Google Home.

"Our incredible growth is driven by a commitment to create innovative ways to understand and improve the healthcare experience for patients and providers alike," said Kyle Robertson, co-founder and CEO of NarrativeDx, in a statement. "Our technology has revolutionized how health systems hear the voices of their patients and providers. Together with leading systems like Cedars-Sinai, ChristianaCare, and the Texas Medical Center, we have created a new product category: Actionable Insights into the Patient and Provider Experience, that helps healthcare leaders learn, adapt, and improve."

This patent is the fourth in a portfolio that covers key aspects of NarrativeDx's technology for recognizing and curating more than 5,400 drivers of patient and provider experiences.

"Recent studies have linked patient and provider experiences to increased operating margins for health systems," said Senem Guney, co-founder and chief experience officer of NarrativeDx, in a statement. "Further, over 65 percent of what matters in these experiences is missed by traditional solutions. The impact these actionable insights have on the bottom line creates a compelling financial opportunity for hospital leadership to invest in improving experiences. This has been a growth catalyst for us."