NICE Releases Audio Examiner
NICE Systems has launched Audio Examiner, a financial services solution for converting audio cassette tapes to digital format for on-line storage and retrieval. The solution also provides ongoing voice recording management, including fast-response reporting for compliance investigations. The solution is already deployed at several financial services organizations around the world.
NICE Audio Examiner provides a solution for financial industry companies with a significant library of audio tapes archived for compliance purposes.
Among other features, the tape migration service includes audit trails, retention value assignment, a global stop deletion setting, enrichment of the metadata and user information (in the NICE Compliance Replay Server), comprehensive process reports, and a confirmation that all calls from each tape have been converted.
With Audio Examiner, the use and management of the voice recordings originating from tapes are the same as with current digital recordings, including front office, back office, and mobile voice recordings. The search for calls can then be done using the enriched metadata or via sophisticated speech analytics.
"NICE is committed to delivering innovative technology and solutions to help its customers remain ahead of the curve on regulatory compliance," said Miki Migdal, president of the NICE Enterprise Product Group, in a statement. "We believe that our new Audio Examiner solution is currently the only one on the market to offer a fully compliant process for tape conversion and storage. This fully satisfies regulators, while providing in-house voice teams the added confidence that their historical recordings meet current storage standards."