Metaphor Solutions Announces Immediate Availability of 20 Packaged Speech IVR Applications for Microsoft Speech Server 2004

WELLESLEY, Mass. - Metaphor Solutions announced the immediate availability of 20 packaged applications for Microsoft speech server 2004 designed to break the cost barrier for deploying automated customer service by phone using speech recognition. Metaphor's packaged applications running on Microsoft Speech Server 2004 offer a low cost, high quality solution that allow medium-to-large enterprises to enjoy the benefit of speech IVR. These enterprises can benefit from large labor savings with significant reductions in cost, risk, complexity and time to market while their customers can enjoy the superior caller experience of speech IVR. With the largest number of packaged speech recognition IVR applications available for Speech Server 2004, Metaphor covers a broad range of customer service applications in the healthcare, financial and retail markets and contact management applications requiring speech access to MS Outlook. Metaphor's packaged applications include telephone banking, store location, appointment scheduling and confirmation, prescription drug order, retail phone shopping, tracking services, customer-satisfaction surveys and account/delivery status, among others.