Medsender Launches MAIRA Multilingual AI Voice Agent
Medsender, a healthcare automation solutions provider, has launched MAIRA, an artificial intelligence-powered voice agent for healthcare practices.
MAIRA offers seamless, 24/7 support for patients. It is a virtual phone agent that empowers healthcare practices to provide round-the-clock assistance to patients, helping with tasks such as appointment scheduling, updates, and answering common questions. It can speak both English and Spanish, with customizable options for more than 15 other languages.
MAIRA seamlessly connects with practices' electronic health record systems and Medsender's data platform, enabling it to pull specific patient information and answer queries about test results, medications, and care instructions.
"Our goal with MAIRA is to reduce the friction patients often face when trying to connect with their healthcare providers," said Zain Qayyum, founder of Medsender, in a statement. "By offering a voice agent that operates 24/7 and speaks multiple languages, we're ensuring patients get timely, accurate information and support in the exact moment they need it, with zero wait-time. This is a huge step forward in making healthcare more accessible and efficient.
"With MAIRA, we're not just improving patient communication; we're helping healthcare practices transform their operations by automating the entire workflow of processing a referral and scheduling a patient from start to finish faster than ever. This is only the beginning, and we're excited to see MAIRA empower practices and enhance patient experiences across the healthcare landscape," Qayyum added.
"MAIRA has been a game-changer for our practice. Our patients appreciate being able to get the information they need anytime without waiting on hold, and our staff loves having more time to focus on providing quality care. It's a win-win for everyone, and because Medsender is already processing our referrals, this only took minutes to integrate into our workflow," said Lacey Braun, practice administrator at Idaho Hand Center, in a statement.