LumenVox's Speech Tuner Supports Nuance 8.5

SAN DIEGO, Calif. - LumenVox announced the availability of Nuance 8.5 support with their Speech Tuner. The tuner allows companies working with Nuance-based speech applications to perform various tuning and testing in-house.

LumenVox's Speech Tuner is a maintenance tool that allows end-users, value-added resellers, and platform providers to perform tuning, transcription, as well as parameter, grammar, and version upgrade testing of any speech-driven application created on Nuance 8.5 and LumenVox platforms.  The tuner allows companies to tune and test each interaction on-the-fly, providing interactive tuning and testing sessions. Using their own call logs, companies can get a detailed view of how the ASR is responding to callers. They can make changes to grammars and engine parameters, and retest against historical data to determine if any change would help, hurt, or make no difference to the application's performance in the future.