LumenVox Launches Next-Generation Automatic Speech Recognition with Transcription

LumenVox, a provider of speech and voice technology, today launched its next-generation Automatic Speech Recognition (ASR) engine with transcription. The new engine is built with artificial intelligence and deep machine learning.

With its end-to-end deep neural network (DNN) architecture, LumenVox's single language model enables users to add new languages and accents to serve a more diverse set of customers. Through the LumenVox Speech Tuner, customers can migrate 80 percent of their grammars and confidence values from legacy applications to the LumenVox ASR.

"Companies are evolving rapidly and seeking more voice-enabled applications to deliver powerful customer experiences," said Joe Hagan, chief product officer at LumenVox, in a statement. "The new LumenVox ASR engine enables customers to meet the increased need for next-generation speech recognition services by offering new languages and dialects without the high cost of professional services."

"New demands have redefined the very meaning of automated speech recognition," said Dan Miller, lead analyst at Opus Research, in a statement. "LumenVox's new ASR engine provides high levels of accuracy and intelligence required to capture, recognize, and react to each customer's intent and define what's possible for speech and voice recognition software."