Korea Telecom Launches IP Contact Center

MELVILLE, N.Y. -- CosmoCom has forged a strategic partnership with KT Networks, part of Korea Telecom, to launch a branded contact center product  called Cosmo-One, a complete hardware and software contact center appliance for small and mid-sized contact centers.

Cosmo-One is the KT Networks regional brand for the CosmoCom CosmoCall Universe technology pre-packaged as a “contact center in a box.” KT Networks research indicates that call centers with fewer than 50 seats represent nearly one-third of the Korean market.

According to Datamonitor, the Asia Pacific region will account for 20 percent of the global call center population by 2009, and Korea is ahead of the curve of booming interest in IP-based contact center installations in that region.