Kore.ai Launches HealthAssist

Kore.ai, an enterprise conversational artificial software platform and solutions company, has launched HealthAssist for digital-first healthcare experiences.

Kore.ai developed HealthAssist by combining deep healthcare expertise and its AI-powered experience optimization platform technology for healthcare providers, health insurance payers, and life science companies.

An AI-native and HIPAA-compliant solution, HealthAssist delivers a digital-first, human-like conversational experience through voice and digital interactions with patients, members, caregivers, providers, agents, employees, and consumers across healthcare enterprises.

"Some of the largest healthcare organizations in the world currently use Kore.ai's solutions and platform technology," said Kore.ai CEO and Founder Raj Koneru in a statement. "As a company, we have been focused on providing conversational AI solutions in complex, highly regulated and dynamic industries. It is exciting to expand our capabilities with HealthAssist, particularly given the challenges healthcare companies are facing. Conversational AI is helping fill growing workforce gaps while improving experiences, stakeholder satisfaction and increasing access to care when healthcare systems need it most."

HealthAssist delivers a self-service solution to automate repeatable patient interactions through seamless connectivity with providers' electronic medical record system, multiple sources of healthcare ontologies, admission-discharge-transfer (ADT), patient monitoring, billing, and other revenue cycle management solutions. It complies with stringent healthcare industry standards for security and data privacy with enhanced security features that include data redaction and multifactor authentication.

HealthAssist is built on Kore.ai's no-code platform, which enables organizations to design, build, test and deploy customized interactions.