Intervoice and Emergency Email Network Align to Deliver Emergency Voice-Enabled Multi-Modal Notification Alerts

DALLAS, Texas - Intervoice, Inc. (Nasdaq: INTV), announced an alliance with Emergency Email Network, Inc. (EEN) to deliver a voice-enabled emergency event notification service for the government sector. As part of the Omvia Voice Express Packaged Applications suite from Intervoice, the Omvia Notification service combines monitoring and detection with advanced push technology to virtually any wireline, wireless, Internet-enabled or communication device, including voice telephones, fax, pager, email, PDA, SMS-text messages or a combination of devices. As the nation learned during past emergencies all methods of communication, including cellular phones and landlines, are vulnerable to both natural and man-made calamities. This underscored the need for a more reliable warning system and emergency event infrastructure.

 

In an effort to deliver a proactive alerting solution to respond to and better manage crises the Omvia Notification service jointly architected by Intervoice and EEN provides voice-enabled alert notifications from local, regional and national government sources to citizens in a secure and expedient manner. Potential utilitization of this service can range from school closings and severe weather warnings to homeland security, natural disasters and other emergency situations.

 

The Omvia Notification service utilizes a single mode or can blend a combination of modes to deliver a notification solution to the end-user. This voice-enabled service functions with state-of-the art speech technology to process a request and then delivers the information verbally with a subsequent request for confirmation. The service can also send the request to the display on a hand held or Internet device.

 

Emergency event notification also provides a new alternative for supporting enterprise constituents during crises and helps prove that a "standard of care" has been taken to create a safe workplace. It facilitates communication during a crisis that can drive business continuity planning and reduce physical and economic damages. When offered to public agencies or companies, this type of emergency notification would be provided on a subscription basis, with "cell phone" style pricing for basic services and additional charges for use above a preset level.

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