Intervoice Announces Suite of Packaged Applications

DALLAS, TX - Intervoice Inc. (Nasdaq: INTV) announced its new suite of business process-based packaged speech applications. Spanning all industries, Omvia Voice Express Packaged Applications from Intervoice are tabbed as ready-to-deploy solutions offering the flexibility to support both Speech Application Language Tags (SALT) and Voice Extensible Mark-up Language (VoiceXML), as well as Intervoice IQTalk environment.

 

"Intervoice has innovatively segmented and developed packaged voice applications based upon relevant customer needs," said Art Schoeller, senior analyst with the Yankee Group. "Intervoice's unique customer service delivery approach is something that no one else in the industry is addressing; this key difference is much more extensive than I am seeing from Intervoice's competitors, partners, or even the newer upstarts."

 

Depending on the need for the application, platform and target audience, the packaged Omvia Voice Express applications from Intervoice can be used as application templates, turn-key solutions, applications as a service (ASP), configurable applications and developer applications.

 

"Intervoice is applying their internal expertise at deploying speech applications to developers and enterprises alike ... from boutique developers to enterprise-class ASPs," said Nancy Jamison, principal analyst at Jamison Consulting. "They have taken the turnkey concept which the industry continually attempts to provide, in module format, delivered in a way that makes sense to each type of user rather than one size fits all approach."

 

The Omvia Voice Express packaged applications will be generally available for the U.S. marketplace in Q1 2004. Other Omvia Voice Express packaged applications will be available in the second half of 2004 and will also target strategic international markets.

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