Intermedia Launches Easy-IVR

Intermedia, a provider of unified communications and collaboration solutions, today launched Easy-IVR, a wizard-based tool for building interactive voice response (IVR) systems (IVRs).

Easy-IVR, available as part of Intermedia Contact Center's Pro and Elite packages, includes a step-by-step wizard for creating new IVR systems from scratch or modifying or optimizing existing ones in as little as five minutes.

Features of Intermedia's Easy-IVR include the following:

• A streamlined, step-by-step, drop-down wizard flow;
• Ability to move forward or backward in workflow at any time;
• Numerous language options – English, Spanish, French, German, Italian, Dutch, and French;
• A library of background music tracks; and
• Direct rendering into Intermedia's Contact Center administration tool.

"With Easy-IVR, businesses or the channel partners that serve them can now easily build, modify, and enhance their interactive voice response systems, saving them significant time and frustration," said Koray Parmaks, Intermedia's vice president of customer engagement and contact center, in a statement. "But in addition to hearing from customers and partners about how labor-intensive IVR systems from other providers can be, we have also discovered how frequently our competitors' IVRs are set up inefficiently and route calls to nowhere. We know all too well that missed calls equal missed opportunities, so as part of this launch, we'll be providing our customers and partners with best-practice guides on how to build effective IVRs that can make every interaction count."

"We participated in the beta-test for Easy-IVR and were extremely impressed. As an Intermedia channel partner, this tool helps us address a number of critical needs, including accelerating the design and deployment of IVRs for our contact center customers, as well as providing us with greater control over troubleshooting and support activities. At the end of the day, it will help us create an even better customer experience, and that's ultimately what we're after," said Ryan Penrod, a senior engineer at CallTower, in a statement.