Ifbyphone Offers a 3.2 Version of Its Customer Interaction Software

In hopes of addressing the problems of midmarket and larger businesses, Ifbyphone, a provider of voice applications for customer interactions, is releasing a 3.2 version that has several enhancements.

“Ifbyphone is democratizing the marketplace by providing small to midsize business customers with access to enterprise-quality voice capabilities,” said Ifbyphone’s CEO Irv Shapiro in a statement. “With Version 3.2, we continue to help businesses manage, measure, and automate phone calls.”

One enhancement to ifbyphone is an “agent mode” which makes tracking agent time easier since modes can be set to busy, calling, on break, out to lunch, closed, etc. The company says this kind of tracking is especially important when many call centers charge by the minute.

The 3.2 version will also allow for easier transfers of calls. An agent using any phone can transfer callers to a different number or department or to a post-call survey.

Also, to help companies customize customer experiences, ifbyphone now provides a dashboard that shows which application a customer has used most. The company says it will also offer improvement on its reporting.

“Ifbyphone is committed to creating industry leading solutions that give our customers a competitive advantage, and that means you will continue to see more innovative updates to Ifbyphone’s platform,” Shapiro said in a statement.