ITS Fiber Launches Hosted Call Center
Advanced network and telecommunications provider ITS Fiber has added a new hosted call center solution to its communication services portfolio.
ITS Fiber Hosted Call Center solution is an advanced call center management system that leverages the software as a service (SaaS) model to deliver a customizable contact center solution that includes automatic call distributor, interactive voice response, workforce management, computer-telephony integration, reports, recordings, remote agents, disaster recovery, and more.
ITS Fiber Hosted Call Center solution is fully integrated with ITS Fiber's Cloud Voice /Hosted Business Phone Systems.
"Serving our business customers with the latest and most innovative voice solutions is one of the trademarks of ITS," said Jeff Leslie, CEO of ITS Fiber, in a statement. "We strive to give businesses products that foster innovation, and adding this type of software to our suite of products is proof of that focus. Our goal is to help local businesses of all sizes increase profitability and establish a competitive advantage through improved customer experience. With our Hosted Call Center solution, companies will be able to drive revenue, outmaneuver competition, and increase margins."