Houston Methodist Implements Syllable's AI Voice Technology

Syllable, a privider of call center automation technology for integrated delivery networks and hospitals, collaborated with Houston Methodist to deploy conversational artificial intelligence assistants in itscall centers.

The latest Syllable voice assistant technology helps manage inbound patient call volume related to the COVID-19 vaccine, helping patients navigate preliminary questions.

In March, Houston Methodist worked with Syllable to address the influx of patient inquiries related to COVID-19 testing and scheduling appointments. In July, Syllable deployed an automated voice solution for employees to use prior to coming onsite to improve employee safety and help reduce the spread of COVID-19. Clinicians and staff with potential exposure or COVID-19 symptoms could call in to the automated system to obtain more information or schedule COVID-19 testing as needed.

The two organizations are currently expanding their relationship with additional projects for 2021, including IT help desk support and intelligent automation for the main call center.

"Syllable is honored to partner with such a forward thinking and innovative organization," said Dr. Adam Silverman, chief medical officer at Syllable, in a statement. "Houston-Methodist's leadership understands the challenges patients face and are actively working to remove barriers to care through the intelligent application of technology.  Together we are creating the shortest distance between the patient and the care the patient needs."