Honeywell Adds AI to Guided Work Solutions

Honeywell has added artificial intelligence to its Guided Work Solutions to help bring greater operational efficiency and better shopper experiences to retailers.

Honeywell Guided Work Solutions' AI-driven speech technology enables in-store associates to perform tasks like click-and-collect order fulfillment, shelf restocking, and returns processing.

By combining headset-enabled speech direction with software that offers insights and analytics built on Honeywell Forge architecture, the updated solution walks retail associates through workflows in real time. Associates simply talk into a hands-free headset and then receive specific directions and confirmation they are selecting the right items. With the integration of AI, the solution can understand employees' speech in more than 48 languages, despite variations in tone, dialec,t and pronunciation.

"The retail landscape has undergone a significant transformation, particularly with trends like buy online, pick up in-store and the advent of highly personalized shopping experiences," said David Barker, president of Honeywell Productivity Solutions and Services, in a statement. "As retailers seek ways to improve their operational performance and enhance the customer experience, Guided Work Solutions is the ideal tool to accomplish these goals. It harnesses the strengths of AI technology to empower retail associates to serve in-store customers in a more efficient manner."