HigherGround and SER Partner

LOS ANGELES, Calif. - HigherGround, Inc., a software developer of call recording, data collection and business intelligence tools, and SER Solutions, Inc., a provider of enterprise contact center management and speech analytics solutions, entered a strategic partnership.

HigherGround has integrated SER's speech analytics solution, SERTAINTY™, with its Fusion Series 7™ product suite of call recording and reporting solutions.

HigherGround will represent SER's SERTAINTY™, a speech analytics solution that captures customer conversations and transforms them into metadata allowing identification, discovery, assessment, and management of the dialogue. SERTAINTY also analyzes and scores recorded calls for script adherence, achievement of KPIs and fraud detection.