Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service

Helpshift announced the release of SensAI, an artificial intelligence natively built for customer service. Using SensAI, brands can automate the support process to make service interactions more human—while reducing time to resolution, optimizing operations, lowering overhead in the contact center, and improving day-to-day life for agents.

SensAI uses AI to automate the right parts of the customer service experience, making it possible for brands to deliver personable—and highly personalized—messaging-based support to their customers at scale. SensAI has three main components: 

• The Bots You Need, Out Of The Box. SensAI bots allow brands to automate the simple customer service interactions that humans shouldn’t be wasting time on, freeing up agents for higher-level tasks. Routine, time-consuming inquiries can now be fully automated or seamlessly handed off to humans when necessary.
• Real-Time Classification + Routing. Automatically classify issues and route them accordingly—eliminating the costly overhead associated with call center operations—and bring order to complex ticketing workflows.
• Instant, Actionable Insights. Proactively improve the customer experience by addressing support issues before they occur—such as impending stock shortages or defects—and mitigate or eliminate the business impact.

SensAI enables a more personalized and efficient support experience—in-app or online—when and where customers need assistance. Unlike other solutions on the market today that require substantial development resources and expensive consultants, SensAI is a point-and-click solution for customer support admins.